Job Aid: The Four-Step Product Update Framework

Deliverable Overview

To reinforce the module’s core learning objective — helping users confidently interpret and adapt to product updates — I created a job aid that distills the four‑step framework into a simple, scannable reference. While the module provides guided practice and contextual examples, this job aid serves as a practical takeaway learners can use in the flow of work.

It consolidates the framework, clarifies when to use each step, and highlights the resource ecosystem that supports ongoing learning. By pairing the learning experience with a lightweight performance support tool, learners can apply the framework consistently across future updates without needing to revisit the full module.

Audience

Customers, Internal Support/Success Teams, Partners

Tools Used

PowerPoint

Image from eLearning build showcasing the introduction of the program.

Access the full course: