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Hi, I’m Emily.

I design human-centered learning experiences and educational content to help people grow with confidence.

Quick overview

I design learning experiences that are structured, intuitive, and grounded in how people actually learn. With deep experience across SaaS, corporate enablement, and education, I create learner-centered programs that strengthen performance, support adoption of new systems and workflows, and help people feel confident navigating change.

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What I bring

With over a decade of experience in learning experience design, instructional strategy, and education, I bring a blend of design expertise, pedagogical depth, and systems-level thinking.
I specialize in translating complex technical concepts into clear, engaging learning that drives adoption, accuracy, and meaningful performance outcomes.

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I’ve partnered with:

  • SMEs and product managers

  • technical writers and enablement teams

  • customer success and support teams

  • educators and instructional teams

  • cross-functional corporate partners

I love bringing diverse perspectives together to create learning experiences that are aligned, scalable, and genuinely useful.

Design philosophy

My design philosophy is rooted in clarity, intentionality, and systems thinking. I create learning and content experiences that reduce cognitive load, support real‑world application, and align instruction, workflow, and performance — especially in fast‑moving SaaS and technical environments.

Great learning experiences are purposeful, accessible, and grounded in how people actually learn. Whether I'm writing documentation, scripts, storyboards, or visual explanations, I specialize in translating complex product concepts into clear, accurate, and engaging content that empowers users to understand, apply, and succeed. Thoughtful structure and strong editorial discipline guide everything I create.

Featured skills

  • Technical Writing and Documentation

  • Instructional Strategy for SaaS and Technical Products

  • Workflow and Systems Design

  • Knowledge‑Base and Self‑Service Content

  • Storyboarding and Scriptwriting

  • Visual Communication and Diagramming

  • Curriculum and Assessment Design

  • eLearning Development (Rise, Storyline)

  • Performance Support and Job Aid Design

  • Communication and Clarity‑Building

  • Cross‑Functional Collaboration (Product, CS, SMEs, Tech Writers)

  • Data‑Informed Improvement

  • Project and Process Management

  • Human‑Centered Design and Empathy

Testimonials

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View work samples in my portfolio.