About Emily
Read below for additional context and highlights from my professional experience and life offline.
Corporate L&D
As an Instructional Designer, I’ve designed learning programs and materials for both internal teams and external customer audiences — spanning certification programs, blended digital workshops, scalable onboarding experiences, and more.
This experience deepened my ability to translate complex technical concepts into clear, structured content, work cross-functionally at scale, and measure the real impact of learning on product adoption and performance.
Highlights
Co-designed the team's first revenue-generating Customer Academy certification offerings, built to scale globally, with multiple programs sold since launch.
Led design of a gamified Storyline digital workshop for a report-building certification; pilot achieved a 92% learner satisfaction rating.
Designed an analytic process certification in Rise, digitizing traditional ILT; learners reported stronger ability to deliver data-driven recommendations.
Built an RMS Data Source Quick Start onboarding program enabling customers to build a basic report in under 30 minutes.
Maintained high-volume asset libraries of job aids, tutorial videos, and smart walkthroughs aligned to bi-weekly SaaS platform release cycles.
Developed an AI-assisted QA workflow using Copilot, contributing to a ~25% decrease in content errors across team deliverables.
Education
Before transitioning into corporate L&D, I spent nine years as a Lead Instructor and instructional leader, and earned my M.Ed. in Curriculum and Instruction in K-12 education.
This foundation gave me a deep understanding of how people learn — and the instructional rigor, empathy, and adaptability to design experiences that build real, measurable competency across diverse audiences.
Ready for a career challenge that would build on this base, I shifted into an L&D role that allowed me to step out of my comfort zone, rapidly developing new skills and expertise in a different industry where I could broaden my learner impact on a larger scale.
Highlights
Designed and refined standards-aligned curriculum using the ADDIE model, achieving 80%+ learner proficiency across diverse student groups for nine consecutive years.
Led a team of six instructional staff across curriculum development, assessment alignment, and instructional strategy.
Designed and facilitated staff EdTech and LMS training, driving a 40% increase in platform usage and improved participant confidence to ~90%.
Outside of the office
I love living in the Pacific Northwest with my husband and our two energetic boys, finding new coffee shops to explore, and spending slow weekend mornings at home (with said coffee). Movement has always been part of who I am — from youth sports to collegiate basketball — so, you’ll often find me running or squeezing in a quick barre or yoga session.
I’m also usually listening to a podcast or audiobook while completing household chores, driving, or otherwise on-the-go. Eternally fascinated by how people process differently and learn from their experiences and internal reflection, I’m a big fan of Brené Brown and Adam Grant’s work. When I’m looking for something a bit lighter, rewatching episodes of The Office or SNL clips are some of my usual go-to options.
