About Emily

Read on for additional context on my professional career experience.

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Corporate L&D

As an Instructional Designer, I’ve designed learning programs and materials for both internal teams and external customer audiences — spanning certification programs, blended digital workshops, scalable onboarding experiences, and more.

This experience deepened my ability to translate complex technical concepts into clear, structured content, work cross-functionally at scale, and measure the real impact of learning on product adoption and performance.

Highlights

  • Co-designed the team's first revenue-generating Customer Academy certification offerings, built to scale globally, with multiple programs sold since launch.

  • Led design of a gamified Storyline digital workshop for a report-building certification; pilot achieved a 92% learner satisfaction rating.

  • Designed an analytic process certification in Rise, digitizing traditional ILT; learners reported stronger ability to deliver data-driven recommendations.

  • Built an RMS Data Source Quick Start onboarding program enabling customers to build a basic report in under 30 minutes.

  • Maintained high-volume asset libraries of job aids, tutorial videos, and smart walkthroughs aligned to bi-weekly SaaS platform release cycles.

  • Developed an AI-assisted QA workflow using Copilot, contributing to a ~25% decrease in content errors across team deliverables.

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Curriculum & Instruction

Before transitioning into corporate L&D, I spent nine years as a Lead Instructor and instructional leader, and earned my M.Ed. in Curriculum and Instruction in K-12 education.

This foundation gave me a deep understanding of how people learn — and the instructional rigor, empathy, and adaptability to design experiences that build real, measurable competency across diverse audiences.

Ready for a career challenge that would build on this base, I shifted into an L&D role that allowed me to step out of my comfort zone, rapidly developing new skills and expertise in a different industry where I could broaden my learner impact on a larger scale.

Highlights

  • Designed and refined standards-aligned curriculum using the ADDIE model, achieving 80%+ learner proficiency across diverse student groups for nine consecutive years.

  • Led a team of six instructional staff across curriculum development, assessment alignment, and instructional strategy.

  • Designed and facilitated staff EdTech and LMS training, driving a 40% increase in platform usage and improved participant confidence to ~90%.