In the analysis phase, I leveraged my extensive existing knowledge of the user base and the documentation I had already contributed to over several years. Having designed and maintained job aids and training courses on the specific data source previously, I had a deep understanding of user needs, pain points, and workflows. I reviewed stakeholder insights and existing training materials to identify redundancies and gaps, and collaborated with subject matter experts to clarify business use cases and reporting requirements. This ensured the program was grounded in real-world challenges and aligned with the expectations of both customers and stakeholders.

🔗 Integration — Gagné’s Nine Events of Instruction:

• Stimulate Recall of Prior Learning — Connected new content to familiar reporting challenges and prior resources.

During the design phase, I translated these insights into a learner-centered blueprint and created specific learning objectives aligned to Bloom’s Taxonomy.

• Remembering: Define [data source title] data, recall the [2] core metrics.

• Understanding: Explain the difference between each core metric; describe the role of [data source title] data.

• Applying: Build a basic report in the report-building platform using guided steps.
  
  Note: Data source title and specific core metric titles removed. Bloom’s objectives for Analyzing/Evaluating/Creating and not within scope for this quick start module; these higher‑order objectives are reserved for future program scalability/advanced modules.

I structured the program into modular segments — Overview, Core Metrics, Get Started, and What’s Next — to create a logical progression of learning. Each module was storyboarded with interactive elements, knowledge checks, and visual scaffolding to reinforce comprehension. I applied Gagné’s Nine Events of Instruction to guide the flow, ensuring learners were engaged, supported, and able to transfer knowledge effectively

🔗 Integration — Gagné’s Nine Events of Instruction:

• Inform Learners of Objectives — Stated goals upfront.

• Gain Attention — Used bold visuals and real-world scenarios.

• Provide Learning Guidance — Embedded tips, prompts, and walkthroughs.

In the development phase, I personally built the program in Articulate Rise, authoring all instructional content including tutorials, metric definitions, and scenario-based examples. I also recorded and edited the how-to video on report building using ScreenPal, providing learners with a practical demonstration.

For the job aids and reference articles, I developed the content in Word and then collaborated with a developer to translate these into Contentful format (Markdown) for consistency and accessibility. Unlike traditional participant guides, the supporting resources were designed as concise, searchable reference articles and job aids to reinforce learning outside the course.

🔗 Integration — Gagné’s Nine Events of Instruction:

• Present the Content — Delivered concise, visual explanations with layered interactivity and examples.

• Elicit Performance — Designed guided practice activity where learners created a report in the report-building platform.

• Provide Feedback — Integrated knowledge checks with immediate feedback.

Implementation focused on ensuring a coordinated launch. I created SCORM packages for the Rise program and published them to the LMS, while the developer published the reference articles to Contentful. By managing timelines and aligning deliverables, I ensured that the eLearning module and job aids launched simultaneously, providing learners with a seamless experience across platforms. I facilitated stakeholder communication and quality assurance reviews to confirm readiness and smooth deployment.

🔗 Integration — Gagné’s Nine Events of Instruction:

• Enhance Retention and Transfer — Ensured learners had ongoing access to job aids and reference articles alongside the course.

In the evaluation phase, I embedded mechanisms to measure effectiveness and inform future iterations. Knowledge checks were integrated within the module to provide immediate feedback and track comprehension. I designed a post-launch evaluation strategy that captured learner satisfaction, completion rates, and competency gains.

Engagement metrics are currently being monitored to identify areas of strength and opportunities for improvement. As participant data continues to be collected via program completions and surveys, I plan to assess and document key takeaways and share recommendations with leadership for scaling the program, ensuring that future enhancements would continue to meet learner and business needs.

🔗 Integration — Gagné’s Nine Events of Instruction:

• Assess Performance — Used knowledge check questions to confirm understanding of metrics and reporting steps within the program build, as well as self-assessment of competency in program surveys.